The Priority Support Plan: business IT support tailored to your needs
Whether you’re a sole trader with one computer, a start-up business with five, or an established SME with 80, we’ll design a Priority Support Plan that adapts to your changing circumstances – expanding as your company expands, or scaling down when you need to.
Whatever the size of your business, and whatever industry you work in, you’ll receive the same level of professional care and expertise. For an affordable monthly fee, you’ll receive:
- unlimited remote and on-site support
- regular, automated backup of your files
- anti-virus protection
- a web filtering system to protect your staff from inappropriate websites
- IT management meetings every six months to assess your business and IT requirements, and develop a strategic plan for the year ahead
We don’t just cure problems, we actively prevent them
These days, our clients need us to fix fewer IT problems than ever before as we now prevent most issues from ever occurring. This is thanks to a rather clever system we’ve developed called Priority ProActive Assistant. This automatically monitors more than 400 different aspects of your IT setup and nips potential problems in the bud. Many issues highlighted by the system can be resolved before you or your staff are even aware that a problem existed.
As well as checking the basics, such as backup status, virus updates and server disk space, Priority ProActive Assistant monitors your server to detect errors and possible hacking attempts. The system even checks your website to ensure it’s always online.
Best of all, we now include Priority ProActive Assistant in our Priority Support Plans as standard.
Friendly, efficient support delivered online, on the phone and on-site
If more complex problems arise, our expert staff can often resolve these by accessing your computer remotely, or by talking you through the problem over the phone. And on the rare occasion that something more serious occurs, we’ll fix the problem on-site at your premises, or in our fully equipped lab.
To discuss IT support for your business, please get in touch ››
What our clients say...
Having had four IT support companies in 12 years, I was after a fresh approach to managing our IT systems. Priority IT understand my business, their service is always prompt, and they always fix any issues. I can highly recommend them.”
Paul Jackson, Managing Director, Town and Country Estates