Customer service excellence
We pride ourselves on being personable as well as professional. We make complex IT issues easy to understand, and communicate in plain English not geek speak. Our friendly team is headed by our founder, Kieran Thomas, and Support Manager, Peter Hopkins.
Kieran and Peter are involved in every aspect of the business, so you’ll meet or talk to them at some stage, but whichever member of the Priority IT team you deal with, you’ll receive the same friendly, reliable service.
Our dedication to customer service also helped to make us a finalist in the Trowbridge Chamber of Commerce Service Excellence Awards, 2013.
Our advanced monitoring systems ensure your network is running smoothly, and alert us as soon as something goes wrong. This high-tech approach enables us to prevent many problems from happening in the first place, and to fix many IT problems before you even realise they occurred.
When problems do crop up, our technicians can usually address these by accessing your computer remotely, or by talking you through the problem over the phone. And whether providing support remotely, working on-site at your premises, or diagnosing and fixing in our labs, our skilled technicians will resolve your computer and IT problems quickly and efficiently.
Priority IT has over 10 years’ experience of helping small and medium-sized businesses in Trowbridge, Chippenham, Swindon, Bath, Bristol, Wiltshire and the West of England get the most from their computer systems. We work with businesses in all kinds of sectors – from engineering and manufacturing to financial services and HR.
Our expert knowledge of the technology market means we know the products that will give your business the best value, the best performance and the best reliability.
We only recommend the hardware, software and systems suppliers we know and trust, which is why we’re accredited partners of Microsoft and Cisco, and have partnerships with Lenovo, Dell, Toshiba, Symantec and Blackberry. Take a look at our partners page for more details of the suppliers we work with.
To discuss how we can help you, simply get in touch ››
What our clients say...
Priority IT’s ability to talk through issues with our staff in non-computer speak helps us to better understand our IT requirements and ensure our systems can cope with our future business needs.”
Michelle Norton, Office Manager, Wye Valley Brewery