There are lots of IT support companies around, so at Priority IT we work hard to stand out from – and ahead of – the crowd. As a result, people often say there are three qualities that make us their first choice: our customer service excellence, cutting-edge expertise and in-depth experience.
1. Customer service excellence
We’ve built a close-knit team of experienced, like-minded experts who also happen to be really nice people. This helps us to deliver a professional service in a personal, friendly way. We make complex IT issues easy to understand, and communicate in plain English not geek speak.
Our team is headed by our founder, Kieran Thomas, and Support Manager, Peter Hopkins. Kieran and Peter are involved in every aspect of the business, so you’ll meet or talk to them at some stage, but whichever member of the Priority IT team you deal with, you’ll receive the same friendly, reliable service.
Kieran has worked in IT since 1997, and founded Priority IT in October 2010. Prior to setting up Priority IT he gained experience as an internal IT manager, before managing an IT support company covering Wiltshire and Somerset.
Kieran’s philosophy is to give local businesses the benefits of an IT department without the associated cost or hassle. Though his focus is helping to develop IT systems that meet clients’ current and future needs, Kieran’s hands-on approach means he loves fixing tricky technical issues.
As a family man, Kieran enjoys spending time with his wife and two daughters. He loves long walks with Luna and keeping up his step count. He also appreciates Good Food, Wine, Beer and Gin.
Peter has worked with Kieran since 2009, and helped to establish Priority IT in 2010. Before this, he worked with a local IT company where he managed clients’ IT systems, and dealt with technologies such as Exchange Server, Windows Server, Windows SBS Server, Cisco Switching and Router, and IP telephony.
Peter’s background includes a great deal of experience of Cisco networking, though his current focus is in wireless deployments for large and small companies. Peter is always happy to advise Priority IT clients on technical matters and outside of the office spends his time tending to his two gold fish Colin and Steve!
Tim has been a software engineer for over 17 years, and joined Priority IT in 2011. He spent many years working for a large corporation where he helped to develop command and control applications for the police and fire services.
At Priority IT, Tim is responsible ensuring all customers have a secure, robust backup strategy and regularly reviews customer backup systems. He also is works on the IT support helpdesk and uses his programming logic to give a different perspective when resolving complex issues.
Tim is married with two children and is a great fan of Liverpool Football Club. Despite his age, he still plays 5 a side football and also enjoys Skateboarding with his son.
Elliot joined Priority IT in early 2015. He has been working in an IT support role for over 13 years, for both public and private-sector clients. During this time, he’s been responsible for supporting a wide range of desktop hardware and software, as well as managing servers and providing IT consultancy for small businesses.
Since joining the team at Priority IT, Elliot has been tasked with supporting clients both remotely and on-site, and his experience of providing desktop and server support has proved invaluable.
Elliot has passion for all things IT both inside and outside of work. When he’s not working, his enjoys walking, cycling or participating in archery with his local club.
Nathan joined Priority IT in 2018. Nathan spends half his time visiting clients either resolving issues or performing health checks to ensure their systems are fully secure and protected. Nathan also works on the help desk resolving client issues as and when they come in.
When not dealing with IT Issues, you will find Nathan in the office building Sharepoint Sites for customers.
Nathan is recently married and in his spare time enjoys renovating his house. Recent projects include upgrading his bathroom and installing a solar shower in the garden.
Cameron Joined Priority IT in 2016 as a level 4 apprentices. He has now finished his apprenticeship and has a full time role at Priority IT. Cameron works on the help desk resolving customer issues. He also helps out by preparing new computers ready for installation. He also assists Tim with backup restores in order to provide regular backup tests for our customers.
In his spare time Cameron plays football for Calne Eagles. He also enjoys regular trips to the cinema and the occasional night out in Devizes.
Luna is a Goldendoodle. She works at Priority IT on a Tuesday, Wednesday and Thursday. Her role is to greet all visitors and occasionally join in on meetings. She also has to find and remove spiders from the office! Two members of the team are scared of spiders, and with the office being so close to fields we often get quite a few popping in.
When not greeting visitors or dispatching spiders, Luna spends her time sleeping under desks and observing what everyone has for lunch.
In her spare time, she enjoys long walks next to water and getting as muddy as possible. She also enjoys good food and visiting the beach.
2. Cutting-edge expertise
Our advanced monitoring systems ensure your network is running smoothly, and alert us as soon as something goes wrong. This high-tech approach enables us to prevent many problems from happening in the first place, and to fix many IT problems before you even realise they occurred.
When problems do crop up, our technicians can usually address these by accessing your computer remotely, or by talking you through the problem over the phone. And whether providing support remotely, working on-site at your premises, or diagnosing and fixing in our labs, our skilled technicians will resolve your computer and IT problems quickly and efficiently.
3. In-depth experience
Priority IT has over 10 years’ experience of helping small and medium-sized businesses in Trowbridge, Chippenham, Swindon, Bath, Bristol, Wiltshire and the West of England get the most from their computer systems. We work with businesses in all kinds of sectors – from engineering and manufacturing to financial services and HR.
Our expert knowledge of the technology market means we know the products that will give your business the best value, the best performance and the best reliability.
We only recommend the hardware, software and systems suppliers we know and trust, which is why we’re accredited partners of Microsoft and Cisco, and have partnerships with Lenovo, Dell, Toshiba, Symantec and Blackberry. Take a look at our partners page for more details of the suppliers we work with.
“Priority IT’s ability to talk through issues with our staff in non-computer speak helps us to better understand our IT requirements and ensure our systems can cope with our future business needs.”
Michelle Norton, Office Manager, Wye Valley Brewery